Terms & Conditions
Welcome to Muzunstore.
These Terms & Conditions govern your access to and use of the Muzunstore website and services. By accessing or using our website, submitting a Request for Quote (RFQ), communicating with us regarding products or services, or proceeding with a purchase following a quotation, you agree to these Terms & Conditions.
If you do not agree with these Terms, please do not use our website or services.
1. About Muzunstore
Muzunstore is a product sourcing and procurement platform that helps customers identify, source, and obtain products from suppliers and markets, primarily within Europe and internationally.
Our website may display product categories, examples, descriptions, images, and other information to help customers communicate their sourcing requirements.
Muzunstore may act as an intermediary or sourcing service between customers and suitable suppliers, manufacturers, distributors, retailers, or other third parties.
Unless expressly stated otherwise in a quotation or agreement, the submission of an RFQ does not constitute a purchase or create a binding sales contract.
2. Our Services
Muzunstore provides sourcing-related services that may include:
Receiving product and sourcing requests from customers.
Searching for suitable products or suppliers.
Obtaining product availability and pricing information.
Preparing quotations based on customer requirements.
Communicating with customers regarding products, specifications, quantities, shipping, and related matters.
Facilitating the purchase or supply of products after a quotation has been accepted.
The availability of a particular product, supplier, brand, specification, quantity, price, or delivery option is not guaranteed until confirmed by Muzunstore in writing.
3. Requests for Quote (RFQ)
Customers may submit an RFQ through the website by providing information such as:
Name and contact details.
Product or item requirements.
Category.
Quantity.
Product specifications.
Images, photographs, drawings, PDFs, or other documents.
Additional information relevant to the request.
Customers are responsible for ensuring that the information submitted is accurate, complete, and sufficiently detailed for sourcing purposes.
Submitting an RFQ is a request for sourcing information and does not obligate Muzunstore to provide a quotation or complete a transaction.
Muzunstore may contact the customer for clarification or additional information when necessary.
4. Quotations
Following an RFQ, Muzunstore may provide a quotation containing some or all of the following:
Product description.
Quantity.
Product price.
Sourcing or service charges, where applicable.
Shipping and delivery costs.
Taxes, duties, or other applicable charges, where known.
Estimated delivery time.
Payment requirements.
Other applicable conditions.
Unless otherwise stated, quotations are subject to product availability and supplier confirmation.
A quotation may have a validity period. If no validity period is stated, Muzunstore may withdraw or revise the quotation at any time before the customer’s acceptance.
Prices and availability may change due to supplier changes, currency fluctuations, shipping costs, taxes, duties, market conditions, or other circumstances outside our control.
5. Acceptance and Orders
A customer may accept a quotation by following the instructions provided by Muzunstore.
An order or purchase becomes binding only when Muzunstore has confirmed the order and the applicable payment requirements have been satisfied, unless otherwise agreed in writing.
Muzunstore reserves the right to refuse or cancel a request or order where:
The requested product is unavailable.
The supplier cannot fulfill the request.
Product information or pricing is incorrect.
The transaction cannot be completed for legal, logistical, payment, compliance, or other legitimate reasons.
The requested product or transaction is prohibited or cannot reasonably be supplied.
6. Payment
Payment terms will be communicated to the customer as part of the quotation or order process.
Muzunstore does not require customers to purchase products through a shopping cart unless a particular service or product is expressly offered through another payment method.
Where payment is required following acceptance of a quotation, the customer must complete payment using the payment method and within the time specified by Muzunstore.
Orders may not be processed until the required payment has been successfully received and confirmed.
7. Prices, Taxes, Customs and Duties
Prices shown on the website, in communications, or in quotations may not include all applicable costs unless expressly stated.
Depending on the destination and nature of the transaction, additional costs may include:
VAT or other applicable taxes.
Import duties.
Customs charges.
Clearance fees.
Shipping or handling charges.
Destination-related charges.
The customer is responsible for any taxes, duties, customs charges, or other governmental fees that are legally payable by the customer or applicable to the destination, unless the quotation expressly states otherwise.
For international shipments, customs requirements and import restrictions may vary by destination country. Customers are responsible for providing accurate delivery and customs information where required.
8. Product Availability and Supplier Information
Muzunstore works with third-party suppliers and sourcing partners.
Product availability, specifications, packaging, dimensions, colors, branding, country of origin, lead times, and other characteristics may change without notice.
Where information is provided by a supplier or other third party, Muzunstore will use reasonable efforts to communicate relevant information accurately but cannot guarantee that third-party information will always be complete, current, or error-free.
If a supplier becomes unable to provide a requested product, Muzunstore may propose an alternative product or supplier where reasonably possible.
9. Product Images and Descriptions
Images displayed on the website may be illustrative, representative, or supplied by third parties.
Actual products may differ slightly in appearance, packaging, color, labeling, or other characteristics.
Customers should rely on the final quotation and confirmed product specifications rather than promotional or illustrative website images alone.
Where a product requires specific technical, dimensional, material, or performance requirements, customers should communicate those requirements clearly before accepting a quotation.
10. Shipping and Delivery
Estimated delivery times are provided for guidance and are not guaranteed unless expressly agreed otherwise in writing.
Delivery may be affected by:
Supplier processing times.
Product availability.
Customs procedures.
Carrier delays.
Weather or other transportation disruptions.
Government restrictions.
International logistics conditions.
Other circumstances outside Muzunstore’s reasonable control.
Customers are responsible for providing accurate delivery information.
Muzunstore is not responsible for delays caused by incorrect customer information, customs procedures, carrier disruptions, or other circumstances outside our reasonable control.
11. Returns, Refunds and Cancellations
Return, cancellation, and refund conditions may depend on the specific product, supplier, destination, order conditions, and applicable law.
Where a customer has accepted a quotation and payment has been made, cancellation may not always be possible, particularly where the product has already been sourced, purchased, customized, prepared, or shipped.
Any applicable return or refund rights will be communicated according to the circumstances of the transaction and applicable law.
Nothing in these Terms is intended to exclude or restrict any mandatory consumer rights that cannot legally be excluded or restricted.
Customers should contact Muzunstore as soon as possible if they receive a product that is damaged, incorrect, defective, or materially different from the confirmed order.
12. Customer Responsibilities
Customers agree to:
Provide accurate and complete information.
Provide accurate delivery and contact details.
Ensure that requested products are legally permitted for import, use, or resale in the destination country where applicable.
Provide any documents or information reasonably required to process a request or order.
Use the website lawfully.
Not submit fraudulent, misleading, abusive, or unlawful requests.
Not use the website to request prohibited goods or services.
Customers are responsible for checking whether a product is suitable for their intended use and whether any permits, certifications, licenses, or regulatory requirements apply in their country.
13. Prohibited Products and Transactions
Muzunstore may refuse requests involving products or transactions that are illegal, restricted, unsafe, prohibited by applicable law, or otherwise unsuitable for our services.
We may also refuse requests where fulfilling the request could create legal, regulatory, payment, logistical, or compliance risks.
14. Intellectual Property
Unless otherwise stated, the Muzunstore website, including its branding, logo, text, graphics, design, layout, and original content, is owned by or licensed to Muzunstore and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, publish, sell, or commercially exploit Muzunstore content without prior written permission, except where permitted by applicable law.
Product names, trademarks, logos, images, and other intellectual property belonging to third parties remain the property of their respective owners.
15. Third-Party Suppliers and Services
Muzunstore may work with third-party suppliers, manufacturers, distributors, logistics providers, payment providers, technology providers, and other service providers.
Third-party services may be subject to their own terms and conditions.
Muzunstore is not responsible for matters that are solely within the control of an independent third party, except to the extent required by applicable law.
16. Website Availability and Accuracy
We aim to keep the website available and information reasonably accurate.
However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
Information may be changed, updated, corrected, or removed without notice.
Muzunstore does not guarantee that all website information, product information, prices, availability, or estimated delivery times will always be accurate or current.
17. Limitation of Liability
To the maximum extent permitted by applicable law, Muzunstore shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of the website or services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Nothing in these Terms affects mandatory consumer rights or statutory protections that cannot legally be excluded.
18. Force Majeure
Muzunstore shall not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, war, civil unrest, strikes, epidemics, pandemics, government actions, customs restrictions, transportation disruptions, supplier failures, telecommunications failures, power outages, cyber incidents, or other events beyond our reasonable control.
19. Privacy
Muzunstore processes personal information in accordance with its Privacy Policy.
By using the website and submitting an RFQ, you acknowledge that your information may be processed as necessary to respond to your request, communicate with you, source products, provide quotations, process orders, provide services, and comply with applicable legal obligations.
For more information, please review our Privacy Policy.
20. Changes to These Terms
Muzunstore may update these Terms & Conditions from time to time.
The updated version will be published on this page together with the applicable “Last Updated” date.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
21. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws applicable to Muzunstore’s operating entity, subject to any mandatory consumer protection laws that apply to the customer.
Where legally permitted, disputes shall be subject to the jurisdiction of the competent courts applicable to Muzunstore’s operating entity.
Nothing in this section removes or restricts any mandatory rights that a consumer may have under applicable law.
22. Contact Us
If you have questions about these Terms & Conditions, an RFQ, a quotation, an order, or our services, please contact us through the contact details provided on the Muzunstore website.
Muzunstore
Website: muzunstore.com
By using the Muzunstore website or submitting an RFQ, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them, subject to applicable law.